Handling calls · 2 min read · Published May 12, 2026
Helping callers who prefer Spanish
By Attendova Team · Updated
A booking is only useful if the customer understands the service and the time. Check the greeting and the handoff in the languages your shop uses.
A caller is trying to explain a noise. They're more comfortable speaking Spanish, but the person available at the counter isn't. Getting the basics right matters: what car it is, what they're noticing, and what happens next.
Start with the calls your shop receives
Look at the languages your customers actually use. Set up the receptionist around those conversations, including your shop name, common services, and how you want appointment times explained. Don't assume that turning on another language makes every question straightforward.
Keep reception separate from diagnosis
Ask the receptionist to collect the concern and arrange the appropriate next step. The technician still needs to inspect the vehicle. A clear record of what the caller said is more useful than a confident-sounding guess about the repair.
Check a few ordinary conversations
Try a question about hours, a request for an oil change, and a question that needs your service advisor. Have someone fluent in the language review the exchanges. Pay attention to vehicle names, dates, times, and the terms your shop uses.
Plan the handoff too
Think about who can take over when a caller needs a person. The receptionist's language support doesn't change the languages spoken by your team. Set expectations clearly and review the call record so the caller doesn't have to repeat everything.