A better way to handle the shop phone.
Practical notes for auto repair shop owners and service advisors. Work through missed calls, appointment booking, and customer follow-ups, one shop problem at a time.
What are missed calls costing your shop?
Start with your call log. Work out which callers needed a booking, which needed a callback, and what an extra job would actually leave you.
Handling calls · Jun 4, 2026
A sensible follow-up list for a quiet week
Start with customers who have a clear reason to hear from you. Keep the message useful and leave room on the calendar.
Customer follow-ups · May 28, 2026
Handling brake-job calls in a three-bay shop
A worked example of what to collect, what to book, and what to pass to a service advisor when a customer calls about brake noise.
Shop workflows · May 20, 2026
Helping callers who prefer Spanish
A booking is only useful if the customer understands the service and the time. Check the greeting and the handoff in the languages your shop uses.
Handling calls · May 12, 2026
Before you turn on a customer follow-up campaign
A short setup check for your contact list, call instructions, schedule, and bookings.
Using Attendova · May 2, 2026
Getting through the seasonal tire rush
A worked example of keeping routine booking calls moving while the counter handles the questions that need a person.
Shop workflows · Apr 24, 2026