Customer follow-ups · 2 min read · Published May 28, 2026
A sensible follow-up list for a quiet week
By Attendova Team · Updated
Start with customers who have a clear reason to hear from you. Keep the message useful and leave room on the calendar.
There's a gap in Thursday's schedule. Before sending the same promotion to everyone in the system, look for customers you already meant to get back to. A useful reminder gives someone a reason to call. A vague sales pitch gives them a reason to ignore you.
Start with the service record
Choose a small list with a real reason for contact: a service the customer asked about, a reminder they requested, or an estimate awaiting a decision. Check the record before calling. Time since the last visit alone doesn't tell you that a car is due for maintenance.
Say why you are getting in touch
Keep it plain. Identify the shop, say what you're following up on, and ask whether they want to talk about it. For example: 'Hi, this is the team at your auto shop. You asked us to get back to you about the inspection. Would you like to find a time?' That is a sample script, not a customer testimonial.
Leave space for a real conversation
Some customers will want a date. Others will ask about cost or explain that the work is already done. Set up the next step for each response. Your service advisor should handle changes to a repair estimate. Avoid putting an unapproved job on the calendar just because someone answered the call.
Review a small run first
Check the contacts, message, schedule, and available appointments before starting a campaign. Use your current contact preferences and remove customers who don't want follow-ups. Afterward, look at bookings that were kept and questions your team still needed to answer. Use that to improve the next list.